Clear Verification Once and Keep Payouts Moving
One check, done properly the first time, keeps your payouts clean. We ask for a photo of your national ID or passport, a selfie taken inside the cashier, and the wallet number you'll withdraw to — the same three items every time. The name on the ID has to match the name on your bKash, Nagad or Rocket account, because that match
is how a payout is tied to a person. Nothing leaves the check and every upload happens on an encrypted page.
- Open it from your profile — Verification sits under your account profile rather than buried in a menu. Tap it and the page shows which document is still missing, so you aren't guessing.
- Photograph your ID — Use the back camera in daylight with all four corners inside the frame. A blurry edge or a flash glare is the reason most checks come back, so hold steady for the shot.
- Take the selfie — The page opens the front camera and asks you to look straight ahead. It's a live check, not a file from your gallery, so it takes a moment and needs decent light on your face.
- Hear back from us — We message you in the chat panel when the check clears, and say plainly if a document needs resending. Your balance stays untouched while the check is open.