Reference

Terms That Cover Your moja77 Account

Your account, your wallet and every bKash, Nagad or Rocket transfer run on the rules written on this page — one document, with nothing pushed into a second file.

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moja77 Terms That Cover Your moja77 Account
REACH SUPPORT

Get Clause Help From Bangladesh Support

If a clause is unclear, ask us before you act on it. Our Bangladesh support desk replies in English or Bangla from the message icon inside your account, and the same team reads the email inbox. Send your transaction ID, or the heading you were reading, and the reply points you at the exact clause instead of a general answer. Screenshots of the wallet screen help when a bKash or Nagad transfer has left your phone but not reached your account.

Account chat Open the message icon inside your account and write in English or Bangla. Send the transaction ID from your wallet and the clause heading you were reading, and the reply quotes that clause back to you.
Email support Prefer email? Write from the address on your account so we can match it without extra checks. Attach a screenshot of the bKash, Nagad or Rocket confirmation if a transfer is the reason you're writing.
Raising a dispute Raise it in writing first. We reply with a reference number in the same thread. Keep that thread; if the case goes further, those dates and the clause we cited are what gets read next.
DATA AND ACCESS

How We Hold Your Account Records

Terms only mean something if the machinery behind them works. Sign-in on mobile asks for your password and the one-time code sent to your number; we never ask for that code in chat. Every credit and debit is written to your account wallet, so a bKash or Nagad transfer can be traced back to the minute it landed. Your details go to support and the payments team only, and we keep records for the periods the terms state, not indefinitely.

Sign-in and OTP

Every sign-in on mobile asks for your password plus the one-time code sent to your registered number. Nobody at support will ever ask for that code or your wallet PIN — treat any such request as fraud.

Cookies on this page

This page sets a cookie so you stay signed in while you read, and remembers your language choice. We don't sell that data. You can clear cookies in your browser settings and the page still works.

How long records stay

Transaction records stay on your account so you can match a bKash or Nagad transfer months later. Closed accounts keep the minimum needed for audit and dispute handling, and the rest is removed.

Correcting your details

Email support from your registered address to correct your name, ask for a copy of your account records, or close the account. We confirm in writing and say what is removed and what has to stay.

Answers to Your Terms Questions

Six questions come up most often when people read the terms before opening a wallet. The answers below stick to what the document actually says — one account per person, how a change reaches you, which law has a say, and what happens to your balance if you close the account. If your case is not here, quote the section heading when you message support and we will answer against that clause.

Yes. Ticking the box at sign-up and making your first bKash, Nagad or Rocket transfer both count as acceptance. Read the clauses on wallet credits, settlement and account closure before you send money.

No. One account per person, and the name on it has to match the name on your bKash, Nagad or Rocket wallet. Two accounts under the same name can be merged or closed under the terms.

The updated version goes up on this page with the date it takes effect, and we flag it inside your account. Carry on using the wallet after that date and the new text applies.

It depends on the law where you live and on eligible regions, so we cannot name a single jurisdiction for everyone. Message support first with your transaction ID; the reply states the route your case takes.

Ask support to close it and we send the remaining balance back to the bKash, Nagad or Rocket number you paid from, once any open market has settled. Records tied to those payments stay for audit.

The wallet screen shows the amount and any fee before you confirm, on mobile and on desktop. The figure you approve is the figure that leaves your bKash, Nagad or Rocket balance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.